IMPORTANT: We are not currently connecting any new customers. If you previously linked during the BETA phase of the anesthetic monitor integration, that program has been discontinued. Please be aware that our support team can only assist with how-to questions. Unfortunately, we can no longer provide technical assistance for issues encountered aside from the steps documented here: Troubleshooting: What if the surgery monitor is not working properly? Additionally, we no longer provide technical support for the Surgery Admin panel issues. Any other connection difficulties you will need to contact your IT services to resolve them.
How to make a Wireshark snapshot from Host PC (NIC) for specific monitor time use? Print
Modified on: Tue, 1 Mar, 2022 at 2:35 PM
Sometimes it may appear that data isn't transferring properly from your monitor (for example, Mindray) and could even be lost. To initiate a troubleshoot, and then provide your IT support specialists additional information it is worth extracting all the data for a specific monitor in a separate document by creating a Wireshark snapshot from Host PC (NIC) for a specific time period. To perform this, please follow the steps below.
2. Once it's done you will see two main options that are used while working with Wireshark - Start and Stop:
3. It is always necessary to make sure that the tracking process is started for the interface that corresponds to the local network of the monitor. That's why we would highly recommend checking it by using the Capture Interfaces option (Gear icon). Once you've clicked this button a pop-up window containing all available interface connections will appear. When you stop your mouse on any of them you'll see static data by which you could identify the applicable network. After choosing the applicable network option by ticking the box for this interface you may click the Start button:
4. This will begin the process of capturing data for the affected network:
5. At this point, it's crucial to set filters by which you can identify the appropriate IP address. To do this, click on Apply a display filter field, and enter an IP Address of the monitor that will be used during the operation:
9. Name the file as Snapshot and click Save.
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